This report is designed to serve as a vision and could inform a roadmap towards a model community care hub. The document can be used to guide an assessment of gaps, strengths, and areas for growth. It can also be used to communicate to stakeholders the benefits that hubs bring to a community.
A community care hub (“CCH” or “hub”) is a community-focused entity that organizes and supports a network of community-based organizations (CBOs) providing services to address health-related social needs (HRSNs). A community care hub centralizes administrative functions and operational infrastructure, including, but not limited to, contracting with healthcare organizations, payment operations, management of referrals, service delivery fidelity and compliance, technology, information security, data collection, and reporting. A community care hub has trusted relationships with and understands the capacities of local community-based and healthcare organizations and fosters cross-sector collaborations that practice community governance with authentic local voices. For more on community care hubs, see Community Care Hubs: Making Social Care Happen.
