Patient Experience Surveys are required in many parts of the healthcare system including hospitals, Managed Care Organizations, Home Health, Medicare Advantage Plans, and others.
With recent federal policy shifts emphasizing transparency, accountability, and consumer-centered healthcare system transformation, the topic of both informal and formal requirements for social care sectors to report on member experience is increasingly being raised.
Partnership and Eviset hosted a webinar, Member Experience Data Collection: Coming Soon to a Community Care Hub Near You? This session explored the evolving requirements for social care sectors to report on member experience, highlight emerging best practices, and offer practical solutions currently working on the ground.
Attendees discussed best practices for systematic collection of member-reported data at scale to drive quality improvements, implementation success, and engage patients, learned how to leverage member-reported data as a competitive advantage for CCHs to differentiate themselves and build stronger partnerships with Managed Care in a consolidating market, decoded emerging policy and MCP business trends shaping quality requirements that map directly to member experience, and received practical lessons from real-world implementation on methods that minimize data collection burden and maximize value to key stakeholders.
